Casino / Sports
vc9996 keeps this policy straightforward — what data we collect, why we collect it, and what control you have over it. Access to our platform and the scope of this policy depends on your local law and eligible regions.
When you open an account with us, we collect the information you submit — your name, contact details, and the payment method you choose to use, whether that is bKash, Upay, or Bank Transfer. We also collect technical data generated by your device and browser as you navigate the platform: session identifiers, IP address, and page interaction logs. This data serves two core purposes. First, it lets us operate your account correctly — processing wallet transactions, matching your identity to your session, and keeping your account history accurate. Second, it allows us to maintain platform stability and identify unusual activity that could affect your account security. We do not sell your personal data to third parties for their own marketing purposes. Where we share data with service partners — for example, payment processors handling your bKash or Bank Transfer request — that sharing is limited to what those partners need to complete the transaction. Retention periods vary by data category and are shaped by applicable legal obligations in the regions where access is permitted. Where local law or eligible-region rules apply to your account, those rules take precedence over any general statement in this policy.
Payment data linked to a bKash transfer is shared only with the processor completing that transaction. We retain transaction records as required by applicable financial record-keeping rules in eligible regions.
When you use Upay, the wallet reference and transaction amount are logged to your account history. This record is accessible from your signed-in account area and is not shared beyond operational necessity.
Bank Transfer details you submit are handled under the same data-minimisation principle — used to process your request and retained only as long as required by the applicable rules for your region.
Browser type, device identifiers and session timestamps are collected automatically. These logs support account security checks and are not used to build advertising profiles or sold to external marketing partners.
This policy governs data processed directly by vc9996 in connection with your account. It does not extend to third-party services you reach through links on our platform, nor does it override any data rules that apply specifically in your jurisdiction. Understanding what falls inside and outside this policy helps you know where to direct any question you have about your data.
Login credentials, session tokens and account preferences are covered in full by this policy. We control how this data is stored, accessed and removed.
Transaction references linked to bKash, Upay or Bank Transfer are within scope. The payment processors themselves operate under their own separate privacy terms, which we do not control.
Game logs and browsing activity recorded while you are signed in fall within this policy. Aggregated, anonymised data used for platform analytics is not personal data under this policy.
Any service you access via an external link — including payment provider portals or identity verification partners — operates under that party's own policy. We are not responsible for their data practices.
You have practical options under this policy, and each one is reachable without needing to contact us first. Start with the signed-in account area: your profile page shows the personal details we hold, and you can edit name, contact information and linked payment method directly there. If something looks wrong — a misspelled name or an outdated contact number — correct it through the account settings fields shown on screen. For records you cannot edit yourself, such as historical transaction logs, submit a correction or access request through our support route and we will review it. Deletion requests are handled case by case; where local law or a contractual obligation requires us to retain a record, we will explain that when we respond. We do not make automated decisions about your account eligibility based solely on profiling data without a human review step where the decision materially affects you. Raise any data question with our support team using the contact paths listed on this page — we aim to acknowledge every request and respond with the next step.
Open the account settings page while signed in to see the personal details we hold. The profile section lists name, contact and linked payment method.
Edit name, email or phone number directly in the profile fields. For changes to payment method records, use the wallet section of your account.
Use the support chat or email route listed on this page. Include your registered contact detail so we can match your request to the right account.
We review deletion requests in line with applicable rules for your region. Where retention is required by law, we will tell you the reason and the retention period.
If you have a question about how your data is handled, or you want to action one of the rights described in this policy, use the contact routes below. We ask that you include your registered account contact detail in any message so we can locate your record quickly and give you a specific answer rather than a generic one.
Open the chat widget from any signed-in page and select the account or privacy topic. This is the quickest route for straightforward questions about what data we hold.
Send your data or privacy request to the support email address published in your account help section. Include your registered email or phone so we can match your request.
The help centre accessible from your signed-in account lists step-by-step paths for common privacy and data requests, including how to correct details or ask about retention.
Our approach to data security and transparency is built into the account layer you use every time you sign in. We use cookies to maintain your session, remember your language preference and support account security checks — not to track you across third-party sites. You can manage cookie preferences through your browser settings, and changes take effect immediately. Account access is protected through credential checks at login; if you suspect unauthorised access, use the change-password path in account settings right away and then contact support through the routes above. Data retention follows the applicable rules for the regions where access is permitted, and we review retention schedules periodically. Where we update this policy in a material way, we will post a notice in the platform and update the version date at the top of this document.
We use session cookies to keep you signed in and maintain your account state. These are not used for cross-site advertising. Adjust your cookie preferences through your browser settings.
Your login credentials are stored in hashed form. We do not have access to your password in plain text. Use the account settings page to update your password at any time.
We hold personal data only as long as required for account operation or by the applicable rules in your region. When retention is no longer required, data is removed or anonymised.
When this policy changes in a way that affects your rights, we post a notice inside the platform. The version date at the top of the policy document reflects the most recent revision.
These questions cover what we get asked most often about data, account records and your rights under this policy. If your question is not here, use the support routes listed on this page to ask us directly.
We collect the details you submit during account creation — name, contact information and your chosen payment method, such as bKash or Bank Transfer. We also log technical session data like your IP address and browser type to maintain account security and platform stability.
Yes. Open the account settings page while signed in and your profile section shows the personal details we hold. For a full record of transaction history, check the wallet section. If you need data beyond what is shown there, contact us through the support routes on this page.
Edit name, email or phone number directly in the profile fields inside account settings. For payment method records linked to Upay or Bank Transfer, use the wallet section. For historical records you cannot edit yourself, submit a correction request through support and we will review it.
We share data only where it is operationally necessary — for example, with the payment processor completing a bKash or Bank Transfer request. We do not sell personal data to third parties for marketing. Any partner we work with is limited to the data needed for their specific task.
Retention periods depend on the type of data and the applicable rules for your region. Transaction records may be kept longer than profile data where financial record-keeping rules apply. When retention is no longer required, we remove or anonymise the data. Contact support if you want details specific to your account.
Change your password immediately using the change-password path in account settings. Then contact us through the live chat or email support routes listed on this page. Include your registered contact detail so we can check your account activity and advise on next steps.
This policy applies to accounts registered on vc9996. Whether the platform is available to you and which rules govern your data depends on your local law and eligible regions. Where local rules are stricter than the general policy, those local rules take precedence.